Where do you deliver?

We deliver both to the UK and internationally. You can find out more about our delivery services on our delivery information page.

Unfortunately we are currently unable to offer delivery to the EU from our website. For EU delivery please visit our Etsy shop at https://www.etsy.com/uk/shop/claraandmacy.


How much is delivery?

All of our products include free standard UK delivery within the price.

Our standard delivery within the UK uses a Royal Mail 48 service. This usually takes 2-3 days to be delivered. We dispatch orders Monday-Friday daily and most orders placed before 1pm will be dispatched on the same day.

Some products may take longer to be dispatched - this will be indicated on those specific product pages. 

Delivery prices are as follows:

• UK Standard Delivery: FREE

• UK Tracked Delivery: £3.95

• UK Express Next Day Delivery: £7.95

International delivery prices are based on the exact weight of your order and country of delivery. You can find our delivery charges listed at the checkout, or you can read more on our delivery information page.


Do you offer express delivery?

We do! We dispatch orders Monday-Friday daily and express delivery orders must be placed before 1pm to be dispatched on the same day. Orders placed after 1pm, or over the weekend, will be dispatched on the next working day.

Express delivery upgrades will use either Royal Mail Special Delivery or a next day courier service.

Delivery prices are as follows:

• UK Express Next Day Delivery: £7.95


What payment options do you offer?

We offer multiple payment options including Visa, Mastercard, Paypal, Apple Pay, and Klarna. Klarna offers payments in instalments, which can be helpful for those larger purchases.

Read more about Klarna here.


How do you package your products?

We use plastic free and recycled packaging as much as possible. Please see our sustainability page for more details about our packaging progress.


Do you charge VAT?

VAT is included in the product price.

If you require a VAT receipt, please get in touch by emailing hello@claraandmacy.com


Can I place a bespoke order?

Yes! We love creating bespoke designs. Please contact us at hello@claraandmacy.com or via our contact page.


I placed an order but it hasn’t arrived. What should I do?

You’ll receive an email when we dispatch your order, which is usually within a day or two of when you ordered.

We send everything out via Royal Mail 48, which typically takes 2-3 days to arrive, unless you have opted for an express service. 

We understand that delays in the Royal Mail delivery service do occasionally take place and that although these delays are out of our control, we will do all we can to help. 

If your order hasn’t arrived within 10 working days, please do get in touch.


Do you sell wholesale?

We are thrilled to now offer our product ranges on a wholesale basis. If you have a shop and are interested in stocking our products please do visit our wholesale website at https://claraandmacywholesale.com.

We also offer our wholesale range on Faire, which you can view at http://claraandmacy.faire.com.
Or if you have any specific enquiries or requests please email Laura at wholesale@claraandmacy.com